Refund & Cancellation Policy
We want every family to feel confident choosing Math Make Smart. This page explains, in plain language, how free trials, cancellations, missed lessons and refunds work for families in the United States, United Kingdom, Ireland, Canada, Australia and New Zealand.
Our Promise
Choosing a tutor is a big decision, so we make it low-risk. You can try a free lesson before paying anything, cancel within your cancellation window for a full refund, and change or pause your plan later without penalty.
The “Right Match” Promise
If the tutor is not the right fit for your child, tell us and we will match you with another tutor at no extra cost. Changing tutors is routine and never uses up a lesson.
Free Trial Lesson
Every new student can book a free trial lesson before signing up. No card details are needed, and there is no obligation to continue afterwards.
- Completely free: The trial lesson is never charged, whether or not you go on to enrol.
- A real assessment: The tutor looks at where your child stands and explains what would help.
- No pressure: If you decide not to continue, nobody will chase you with sales calls.
Cancellation Window
After you sign up, you have a set period to change your mind and receive a full refund.
UK & Ireland: 14 days
Consumer law gives you 14 days from sign-up to cancel. If you ask us to start lessons during that time, you pay only for lessons already delivered.
US, Canada, Australia & NZ: 7 days
Cancel within 7 days of signing up for a full refund of the amount paid, less any lessons already taken.
To cancel, simply email, call or message us on WhatsApp. You do not need to give a reason.
Cancelling or Pausing a Plan
Monthly plans are paid in advance at the start of each billing month. There is no contract and no cancellation fee.
- Cancel anytime: Cancelling stops your next payment. Your current month stays active, so you can use the lessons already paid for.
- Pause your plan: Holidays, exams or illness? Pause with notice and your tutor pairing is kept for when you return.
- Change your plan: Move up or down a plan at any time. The change starts from your next billing date.
- Part-month refunds: Outside your cancellation window, we do not refund the unused part of a month that has already started, except where the law requires it.
Rescheduling & Missed Lessons
Plans change, so we keep rescheduling simple and fair to both students and tutors.
- Reschedule with 2 hours’ notice: Move any lesson from your dashboard, free of charge, as long as it is at least 2 hours before the start time.
- Makeup lessons: You can take up to 3 makeup lessons each month, subject to tutor availability.
- Late cancellations: Lessons cancelled less than 2 hours before the start time count as used.
- No-shows: If a student does not attend without notice, the lesson counts as used.
- If we cancel: If a tutor misses a lesson or we cannot deliver it, you always get a free replacement lesson or a refund for it.
Refund Eligibility
You can get a refund when
- • You cancel within your cancellation window.
- • A tutor misses a lesson without notice.
- • A technical problem on our side stops a lesson going ahead.
- • You were charged by mistake or twice.
- • Your local consumer law gives you the right to one.
Refunds do not usually cover
- • Lessons already delivered.
- • Late cancellations and no-shows.
- • The unused part of a month after your cancellation window.
- • Problems caused by your own device or internet connection.
How to Request a Refund
Contact Us
Email info@mathmakesmart.com or message us on WhatsApp with your name, your child’s name and the lesson date or payment you are asking about.
We Review It
We will confirm we have received your request and reply with a decision within 2 business days.
You Get Your Money Back
Approved refunds are sent to your original payment method within 14 days. Your bank may take a few extra days to show it on your statement.
Your Rights by Country
This policy never takes away the rights your local consumer law gives you. Where the law gives you more than this policy does, the law applies.
United Kingdom
Consumer Contracts Regulations 2013 and Consumer Rights Act 2015
You have 14 days from signing up to cancel. If you ask us to start lessons within those 14 days, you pay only for the lessons already delivered. Services must also be carried out with reasonable care and skill.
Ireland
Consumer Rights Act 2022 and EU consumer law
You have 14 days from signing up to cancel. If lessons start within that period at your request, you pay only for what has been delivered. Services must be provided with reasonable care and skill.
Australia
Australian Consumer Law
Consumer guarantees apply to our services and cannot be excluded. If a lesson is not delivered with due care and skill, you may be entitled to have it provided again or to a refund.
New Zealand
Consumer Guarantees Act 1993
Services must be carried out with reasonable care and skill and within a reasonable time. If they are not, you may be entitled to have the problem fixed or to a refund.
Canada
Provincial consumer protection laws
Your province may give you specific rights for services bought online, including cancellation rights and rules on refunds. Nothing in this policy limits those rights.
United States
State consumer protection laws
Your state may give you additional rights when you buy services online. Nothing in this policy limits them, and you keep any rights your card provider offers.
Contact Us
Questions about a payment, cancellation or refund? Reach Math Make Smart LLC any of these ways.
Need a hand with your plan?
Message our team on WhatsApp for quick help with rescheduling, pausing, changing plans or refunds.