Terms & Conditions

These terms form the agreement between you and Math Make Smart LLC, 418 Broadway #7805, Albany, NY 12207, United States. They apply whenever you book a free trial, buy lessons or use our website.

Because most of our students are under 18, a parent or legal guardian must accept these terms and manage the account on the student’s behalf. Adult learners can accept them for themselves.

These terms work together with our Privacy Policy and our Refund & Cancellation Policy. Please read all three. Nothing in these terms affects the legal rights you have as a consumer in your country.

Before lessons begin, we will talk with you about the student’s year or grade, curriculum and goals so we can recommend the right plan and match the right tutor.

• Please give us accurate information and let us know if anything changes.
• Keep your login details private and do not share them with anyone else.
• You are responsible for activity on your account, so tell us straight away if you think it has been used without permission.

Lessons are live, one-to-one and delivered online, usually lasting 50 minutes. Your student needs a device, a stable internet connection, and a quiet space with a working microphone and speaker or headset.

• We will match your student with a qualified tutor suited to their curriculum and level.
• If the tutor is not the right fit, ask and we will arrange a new one at no extra cost.
• We may occasionally change a tutor for reasons such as availability, and we will tell you in advance where we can.
• We teach with reasonable care and skill, but we cannot guarantee specific grades or exam results, which also depend on the student’s own effort.

Current prices are shown on our pricing page for your country and are charged in your local currency.

• Pay as you go: individual lessons are paid for before they take place.
• Monthly plans: paid in advance at the start of each billing month, with no contract and no registration fee.
• Shared plans: lessons in one plan can be used across subjects and shared between siblings.
• Failed payments: if a payment does not go through, we will let you know and may pause lessons until it is sorted out.
• Price changes: we will give you notice before any price change affects your plan.

You can cancel at any time. Full details are in our Refund & Cancellation Policy, but in short:

• UK and Ireland: you have 14 days from sign-up to cancel for a refund, less any lessons already delivered at your request.
• US, Canada, Australia and New Zealand: you have 7 days from sign-up to cancel for a refund, less any lessons already taken.
• Monthly plans: cancelling stops your next payment, and you can use the rest of the month you have already paid for.
• Pausing: you can pause a plan with notice, and your tutor pairing is kept for when you return.

• Reschedule any lesson free of charge with at least 2 hours’ notice.
• Up to 3 makeup lessons are available each month, subject to tutor availability.
• Lessons cancelled with less than 2 hours’ notice, or missed without notice, count as used.
• If we or a tutor cancel, you will always receive a replacement lesson or a refund for it.

Keeping students safe comes first. Every tutor completes the background check that applies in their country before working with students, such as an enhanced DBS check, Garda vetting, a Working with Children Check or police vetting.

• All contact between tutors and students happens through our platform.
• Tutors and students must not exchange personal phone numbers, email addresses, social media or home addresses.
• Arranging private lessons with a tutor outside Math Make Smart is not permitted.

Lessons are recorded so students can revise from them and so we can check quality and safety. Recordings are saved to your account, are never made public and are not used in advertising. How we collect, use and protect personal information, including recordings, is explained in our Privacy Policy.

Worksheets, notes, practice papers and other materials we provide are owned by us or our licensors.

• You and your student may use them for personal study.
• Please do not copy, share, sell or publish them without our permission.
• Work your student creates in lessons remains theirs.

We may suspend or end our services if:

• fees remain unpaid after we have reminded you;
• there is a serious or repeated breach of these terms;
• anyone behaves abusively or threatens staff, tutors or students; or
• we need to act to protect a student’s safety.

Where it is reasonable to do so, we will tell you first and give you a chance to put things right. If we end the service for reasons that are not your fault, we will refund any lessons you have paid for but not received.

We will provide our services with reasonable care and skill. If we fall short, please tell us so we can try to put it right.

• We are not responsible for losses that were not foreseeable, or for problems caused by your own device, software or internet connection.
• Where the law allows, our total liability to you is limited to the fees you have paid us for the services concerned.
• Nothing in these terms limits our liability where it would be unlawful to do so, including for fraud, or for death or personal injury caused by negligence.

Sometimes events outside our reasonable control, such as widespread internet or power outages, natural disasters or government action, may interrupt lessons. If that happens, we will let you know, resume as quickly as we can, and offer replacement lessons for any that could not go ahead.

These terms never take away the rights your local consumer law gives you. Where the law gives you more protection than these terms, the law applies.

These terms are governed by the laws of the State of New York, United States. However, if you live in another country, you keep the protection of the mandatory consumer laws of the country where you live, and you may be able to bring a claim in your local courts.

If something goes wrong, please contact us first. Most issues can be settled quickly by talking them through, and we will always try to resolve a complaint fairly before it goes any further.

We may update these terms from time to time, for example when our services or the law change. The date at the top shows the latest version. If a change significantly affects you, we will let you know by email before it takes effect, and you are free to cancel if you do not agree.